Do you have a process to manage complaints?
18 Jan 2021

Complaints Handling stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling. Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame. People making complaints will be: provided with information about our complaint handling process provided...

What is your Business Continuity Management Policy or process?
17 Jan 2021

stSoftware follows the principles and processes of the GPG2013 Business Continuity Management Lifecycle (BCM Lifecycle) model as the basis for business continuity management. The model is shown below: The model identifies the six stages of activity, and repeat, with the overall aim of improving corporate resilience.

Hosting Service Level Agreement (SLA)
29 Sep 2015

Back-ups & Redundancy All databases are backed up and transferred off site nightly. As part of the document storage process files have a SHA-1 (Secure Hash Algorithm 1) hash calculated and then the files are compressed and encrypted. The SHA-1 and the encryption keys are stored in the client's database. The compressed encrypted documents are stored on multiple file server nodes in the cluster. Each night the encrypted documents are replicated off site. Disaster Recovery We can provide Disaster Recovery...

What are my IP rights?
29 Sep 2015

Summary stSoftware's award winning patented multi-layered database structure separates generic and custom client code and data into different database layers. The code and data held in the Client App Layer and the Client Data Layer are the intellectual property (IP) of the client. The code and data held in the st Engine/App Layers are the IP of stSoftware. The multi-layered database structure provides more than a designation of IP, they are integral to customising a generic solution which is rapid...

stSoftware July 2015 Release Notes
14 Aug 2015

July 2015 - System Enhancements New Distribution Method to distribute Published Website Articles via email: Now you can publish an article to your website and easily distribute it via email to a list of Contacts. The new distribution method uses Email ReST Variables which identifies and automatically adds the email Subject and email Body to be distributed to the Recipients. For example if you have a monthly Newsletter Article which you create this can be Published to your website and now it can ...

How to distribute a published article via email
14 Aug 2015

To distribute a published article via email firstly you have to enable the Distribution module and you'll need to have Admin level access. You can find the Distribution module in Modules tab of Admin/Settings screen: Go to the main menu and click on Articles/List Articles, find the published article you want to distribute, go to Distribution tab, and check "Enable" checkbox. Once Distribution for this article is enabled, you can add Distribution Methods. You don't have to select Email Template or...

Severe Bash vulnerability affects Unix-based systems including Linux and Mac OSX
26 Sep 2014

On 25.09.2014 a severe internet security alert was issued for many Linux/Mac systems. stSoftware immediately patched all our cloud hosted servers in response to this alert. We advise individuals or organisations with Unix-based systems they will need to patch all internet facing Linux/Mac servers immediately. See Severe Bash vulnerability affects Unix-based systems including Linux and Mac OSX for more information on how to manage this internet security issue. We recommend internet users subscribe...

Local business marketing brochure
7 Aug 2014

Can the system be customised whether it's hosted as a cloud service or installed on our own server?
12 Jun 2014

Hosted or installed - all stSoftware's web systems can be tailored to suit client's requirements. We offer Continuous Improvement Programs which deliver customisations and updates as a discounted monthly service or Ad-hock services. All our web systems come with an extensive suite of standard modules, screens and functions which when tailored provide a rapid and affordable custom solution which is robust and mature and provided as a full service commercial software application. Whether you have ...

What's best practice software maintenance for self-hosted systems?
6 Jun 2014

Software Maintenance Program for Self-Hosted Systems Our Software Maintenance Program for Self-Hosted Systems provides for 1/4ly system updates and professional services at a 40% discount of standard rates for system maintenance and customisation. This program is intended to ensure systems are well maintained, have the latest security updates and see that users benefit from stSoftware's investment in leading-edge web technology; with little disruption and high user acceptance due to the maintenance...

JobTrack Version 5 Released
4 May 2014

Overview The new powerful, stylish and responsive Control Panel menus, in the latest version JobTrack (Version 5). Introduction to JobTrack (Version 5). Responsive and Collapsible Menu Features. JobTrack’s new responsive menus, provide the ideal vertical and horizontal navigation on both pc and mobile devices. The menus utilise a mix of stylish space saving icons, dropdowns, collapsible and expandable segments. Along with a fluid-like responsive layout, that will re-size and reposition, into the...

Important notice about the Heartbleed bug for stSoftware customers
11 Apr 2014

Overview The Heartbleed Bug is a recently discovered vulnerability in the OpenSSL cryptographic software library used by many of the world’s web servers to secure information using TLS. If the web site is vulnerable then a hacker could expose 64k of the server's memory without any trace in the server's logs. The server's memory exposed could include the server's private encryption key or other information such as usernames and passwords. stSoftware servers are NOT vulnerable to this attack stSoftware...

Professional Services Pricing
26 Mar 2014

stSoftware Professional Services and Packs stSoftware's professional IT and development services are provided by our own web and cloud experts in Australia who are highly trained and experienced. Professional service packages are very popular with our clients as they can utilise the full range of our IT services at discounted rates. Packages include Continuous Improvement Programs (CIP) or Professional Service Packs. CIPs and Professional Service Packs allow our client's to innovate, disrupt and...

Can you explain your development, staging and disaster recovery environments?
19 Mar 2014

Development Environment We normally use our own in-house development servers, as they are already setup and configured to our solution server requirements it is cost effective and efficient. Production Environment For production environments we we recommend a HA Server Cluster. A minimum of two servers would be configured in a high availability fashion so that you can kill one and the outside world would not know. http://www.stsoftware.com.au/site/ST/blog/article/how-to-configure-load-balancer-/ ...

What is the new Timeline module?
23 Jan 2014

Timeline is more than a graphical representation of your JobTrack data, it is interactive allowing you to link back to the item with a click to see the full details, edit and add details. Select from the filters to change the date range and items displayed according to type, category and status. Items are tasks, events or sales opportunities which have been entered and scheduled to a day and time. You'll see items in timeline bands with a colour line representing their scheduled time and duration...

RSS feed aggregation
27 Nov 2013

The system comes with a number of standard components but any valid script/HTML can be added as a component using the ActiveHTML component.

Content Management System (CMS)
27 Nov 2013

The stSoftware CMS is a complete online solution with everything you’d expect from an advanced CMS, plus a whole lot more to give you greater control over your website and business data, and unify your communications. Designed to make it easy to manage the flow of content across multiple websites, our CMS is the ideal solution for group-based organisations such as franchise networks, enterprises and government agencies. Powerful, dynamic online platform One of the most distinctive features of our...

What are the security, back-up, disaster recovery and firewall services?
26 Nov 2013

Security Industry standard best practice for passwords for both the web server and Linux machines. Site designers do not have direct access to the underlying Linux server, the raw database or files. All changes are done within sandbox of the system. Back ups All databases are backed up nightly. All client documents are backed up nightly and consistency check of the raw file checksum is performed. The backups are kept for a week on site. The machines themselves are backed up as a whole to an off ...

Easily integrated with other web applications through open standards.
26 Nov 2013

Users may access all allowed data via the Web Forms or via Industry standard protocols such as: ReST which returns data in both JSON and XML formats. SOAP WebDav ICal GWT RPC JDBC All requests for data or modification to data goes via the DAL ( Data Access Layer) no matter which protocol is used. There is NO direct access to the underlying data store. The DAL checks the ACLs ( Access Control Limits ) for each data request and performs all validations on each data modification. When data is modified...

Well supported with adequate and timely technical support.
5 Sep 2013

Online technical documentation User Help Developer APIs Check our BLOG page for quick answers to some of our most common support requests. Telephone Support Our Sydney based help desk is staffed normal office hours of 9am-5pm Monday-Friday. Call us on 1300 78 73 78 Support via Email For all non-urgent issues, please complete the contact us form and we'll be in touch during normal office hours of 9am-5pm Monday-Friday.

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