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    Hosting Service Level Agreement (SLA)

    Back-ups & Redundancy

    All databases are backed up and transferred off site nightly.

    As part of the document storage process files have a SHA-1 (Secure Hash Algorithm 1) hash calculated and then the files are compressed and encrypted. The SHA-1 and the encryption keys are stored in the client's database. The compressed encrypted documents are stored on multiple file server nodes in the cluster. Each night the encrypted documents are replicated off site.


    by:Tina Odling - 29 Sep 2015
    What are my IP rights?

    Summary

    stSoftware's award winning patented multi-layered database structure separates generic and custom client code and data into different database layers. The code and data held in the Client App Layer and the Client Data Layer are the intellectual property (IP) of the client. The code and data held in the st Engine/App Layers are the IP of stSoftware.

    The multi-layered database structure provides more than a designation of IP, they are integral to customising a generic solution which is rapid and affordable


    by:Tina Odling - 29 Sep 2015
    What is the stSoftware deployment process?

    Summary

    The stSoftware incremental upgrade process consists of a continuous integration system and three separate staged environments.


    by:Nigel Leck - 15 Sep 2015